Concerns

How to resolve concerns about your Hearing Services

We recommend that you contact the Customer Care Manager for a preliminary and confidential discussion at 09 447 0200.

Customer Care Manager
National Hearing Care
PO Box 35 777
Browns Bay
Phone: 09 447 0200
Fax: 09 476 4398
Email: info@nationalhearingcare.co.nz

How do I Lodge a concern?

You can do this at your local centre or by telephone, or in writing. If you have any concerns it is best addressed promptly with the staff member concerned at your local National Hearing Care clinic. Some complaints may arise from a simple misunderstanding, so a quick conversation may be all that is necessary to achieve a positive resolution.

Simply ask to speak to the relevant staff member. If you feel uncomfortable about discussing your concern with the staff member involved you may ask to speak to a more senior individual within National Hearing Care clinics.

Usually this would be the supervisor of the staff member concerned. We recommend that you contact the Customer Care Manager for a preliminary and confidential discussion at 09 447 0200.

Compliments

Just as complaints provide valuable feedback as to the quality of services, we also appreciate compliments. Compliments let us know if we are doing something right and encourage quality service delivery to our clients. Please feel free to let us know.

Who to contact if you have a complaint or compliment

In the first instance it is recommended you speak with the staff member concerned. Alternatively, you may speak with or write to our Customer Care Manager as follows:

Customer Care Manager
National Hearing Care
PO Box 35 777
Browns Bay
Phone: 09 447 0200
Fax: 09 476 4398
Email: info@nationalhearingcare.co.nz